JUNE 19TH 2021





Apps Court Farm, Walton-on-Thames, Surrey, Hurst Road, KT12 2EG

When arriving / leaving – Please be quiet and respectful, this is a residential area and we would like to be invited back again.


Please don’t drop litter and respect the environment.




ID & Scanning: 

All tickets will be checked and scanned on entry, please bring a valid form of photo ID. The only forms of ID that will be accepted are passports, driving licenses or proof of age cards bearing the ‘PASS’ logo. 

Do I need to print my ticket?

It will speed up entry but it is not compulsory. Having it on your phone is OK too.

Do not worry if the name on your ticket does not match the person using it on the day.

Official ticket outlets – Ticketmaster, Universe, Skiddle, Pollen

DO NOT buy from other third party outlets.

Admission policy – There is a strict ZERO tolerance drugs policy (including Nitrous Oxide), full searches will be carried out before entry is granted, no refunds can be issued and we reserve the right to refuse admission.

Searching is a condition of entry: 

We reserve the right to confiscate any item which may not be suitable for the event as well as a danger to others or the venue. Anyone found in possession of illegal substances or contraband goods will be refused admission, ejected from the venue and may also be liable for prosecution.

The promoter reserves the right to refuse admission to the ticket holder if they display inappropriate or aggressive behaviour, or are intoxicated or under the influence of drugs.

You are NOT permitted to take alcohol into the arena. Glass will not be allowed inside the festival site.

Do not bring any Corrosive substances.

You are not permitted to bring your own food or drinks into the festival.


If you have specific dietary requirements, please email support@oneout.co.uk in advance.



One Out Festival offers a free bus shuttle service to and from Apps Court Farm (the venue) & Hampton Court station.

The service runs from 11am - 11pm.

Hampton Court station offers a direct service to London Waterloo.


We offer parking on the day of the event for £10 per car, this does not have to be pre-booked. We also offer disabled parking.


Easy to use taxi ranks will be available on exit. Please make sure to pre-book your taxis via Uber, Bolt or other pre-bookable local taxi firms




If you are disabled and would like to come to ONE OUT please email support@oneout.co.uk with details so we can make sure we look after you on the day.

We offer one free carer ticket for each paying customer who is registered disabled.

If you have any particular access, facility or dietary enquires, please email in advance.

We offer disabled toilet facilities around the site.

Guide dogs and hearing dogs are permitted, but please let us know in advance.

Bars offer disability accessible points, whilst ordering.



Should there be any changes to the event such as venue, opening times or headline artists we will notify the ticket holder in advance. Please also keep up to date with news and changes via our social media channels.

Billing is subject to change. Whilst every effort is made to ensure the full, advertised bill performs this ticket is for an event and not a specific artist/band. One Out Festival reserves the right to change the advertised bill or artist running times without prior notice.


This is a one-day event and camping is NOT permitted.

No private sound systems will be permitted in the festival site.

Please respect the parkland and use the bins provided.

No animals will be admitted to the festival site, except guide dogs.

No video recorders, professional photographic equipment or laser pens will be permitted in the festival site.

In the event of cancellation of the festival by One Out Festival, their responsibility for refund is limited to the face value of the ticket only.

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